Help centre
How can we help?
Practical help for planning and following your journey.
For a bug, purchase issue or question, email support@harboursideapps.com. We aim to reply within two business days. Include your Offset app version, iOS version and what you were doing when the issue occurred. Do not send passwords or sign-in tokens.
Email supportFrequently asked questions
What is Offset?
Offset creates a personal sleep, light and caffeine plan around your flights and usual sleep pattern. It covers preparation, time in flight and adjustment after arrival.
Can I use Offset offline?
Yes. Offset keeps your key profile, journey and active plan data on your iPhone. You can read a saved plan without a connection. Flight search, account recovery, purchase updates and fresh flight checks need the network, and any offline changes sync when service returns.
Why does Offset ask for calendar access?
Calendar access is optional. Offset reads upcoming events on your device to suggest possible flights, which you must confirm. You can instead enter a flight yourself and can remove access in iOS Settings.
What if my flight changes?
Open Offset and refresh the journey. Pro can check eligible flights in the background when available. Always confirm operational details with your airline because third-party flight data may be late, incomplete or wrong.
Is Offset medical advice?
No. Offset is a general travel planning tool, not medical advice or a treatment. Do not follow guidance when it would be unsafe, and ask a doctor or pharmacist whether caffeine, melatonin or sleep changes are suitable for you.
How do subscriptions work?
The first eligible Journey includes complimentary Pro delivery without an auto-renewing trial. Paid Pro is available through weekly and annual App Store subscriptions, which renew until cancelled. Manage them in iOS Settings under your Apple Account and Subscriptions.
How do I restore Pro?
Open Offset's Profile or paywall and choose Restore Purchases. Sign in with Apple or Google as well if you want to recover your saved Offset journeys and profile on another device.
How do I delete my data?
Open Profile, choose Delete Offset data, then confirm Delete all data. This permanently removes the user and associated Offset-owned data. Deleting Offset data does not cancel an Apple subscription.
Billing and refunds
Apple handles App Store charges and refunds. You can manage a subscription in iOS Settings under your Apple Account and Subscriptions. To ask Apple for a refund, visit reportaproblem.apple.com. If Pro does not appear after a valid purchase, use Restore Purchases, then contact us if it still does not update.
Privacy and deletion
Read the Privacy Policy or follow the account deletion instructions. You can delete directly in Offset from Profile without waiting for support.